Islamabad,

Naveed Kamran Baloch, Federal Ombudsman of Pakistan, has stated that his office plans to engage with embassies and consulates worldwide as part of a broader outreach strategy.

In his maiden interview since taking over present responsibilities talking recently with Editor, asiantelegraph.net in Islamabad, Baloch explained that an awareness campaign is being initiated to connect not only with diplomatic missions but also with Pakistani community associations across regions such as North America, Europe, and the Gulf.

He emphasized that these associations hold a strong influence within expatriate communities, and the intention is to build active networking and interaction with them.

He elaborated that the Ombudsman’s office follows a structured mechanism for complaint resolution, from registration to implementation, with a legal obligation to resolve cases within 60 days. The institution operates through a nationwide network of regional and sub-regional offices and maintains a strong reputation for transparency and accountability, evidenced by the absence of audit objections.

He noted that many of its officials have distinguished backgrounds in Pakistan’s civil service and judiciary.

Highlighting evolving challenges, Baloch pointed to the growing impact of technology, including digitalization and AI, as over 40 per cent of complaints are now submitted online. However, he identified a lack of public awareness as the most significant challenge, stressing the need to better inform citizens about the Ombudsman’s role as a time-bound and accessible forum for grievance redressal.

He also acknowledged issues faced by overseas Pakistanis, noting that past initiatives—such as facilitation centres at airports—were introduced through the Ombudsman’s efforts.

He encouraged expatriates to utilize the institution’s website to lodge complaints or share recommendations, assuring them of a fair hearing and a committed response.

During the discussion, concerns raised by Editor asiantelegraph,net regarding discouraging banking policies for overseas Pakistanis—particularly on foreign exchange remittances and lack of attractive returns to account holders—were acknowledged.

Naveed Kamran Baloch, former Federal Secretary of Finance, Government of Pakistan responded positively, assuring that such concerns would be conveyed to relevant authorities, recognising their importance for both expatriates and the national economy.